KYC and AML Policy

Crickex enforces KYC and AML procedures to verify the identity of each account holder, prevent fraudulent conduct, and combat financial crime in all its forms. These measures form the foundation of a secure and transparent platform for all users in Bangladesh.

The core guarantees these procedures support include:

• Fair play across all gaming and betting activity on the platform
• User safety through verified and monitored account access
• Transparency in financial transactions and platform operations
• Full compliance with applicable regulatory requirements and reporting obligations
• Protection of personal data in accordance with data security standards

Every new user is required to complete ID verification before accessing full platform features, including withdrawals and certain transaction types. The following categories of documents may be requested as part of the identity check process:

• A valid government-issued photo identification document, such as a national identity card or passport
• Proof of current residential address through an accepted utility bill, bank statement, or official correspondence
• Confirmation of ownership of the payment method used for deposits or withdrawals
• Additional documents where enhanced due diligence is deemed necessary based on account activity or risk profile

Crickex applies a comprehensive set of controls to prevent money laundering, terrorism financing, and other forms of illegal financial activity on the platform. These security measures are applied consistently across all accounts and transaction types.

Key AML controls in place include:

• Continuous transaction monitoring to detect irregular or high-frequency financial activity
• Automated detection systems that flag unusual patterns based on predefined risk rules
• Enhanced due diligence applied to accounts or transactions identified as elevated risk
• Detailed review of large or atypical fund transfers that fall outside expected usage patterns
• Risk scoring assigned to accounts based on behaviour, transaction history, and account data
• Sanctions screening and PEP (Politically Exposed Person) checks conducted at onboarding and on an ongoing basis
• Reporting of suspicious activity to the relevant competent authorities in accordance with legal reporting obligations

Certain actions are strictly prohibited on the platform in support of KYC and AML compliance, as well as broader account protection standards. Any user found engaging in the following conduct will be subject to immediate enforcement action:

• Operating or attempting to operate multiple accounts under a single identity or across different identities
• Submitting forged, altered, or stolen documents during the identity check or document submission process
• Conducting or attempting to conduct transactions that constitute or facilitate money laundering
• Manipulating platform systems or exploiting technical vulnerabilities for financial gain
• Sharing, selling, or transferring account access to any third party
• Using payment instruments that are not registered in the account holder’s own name
• Providing false or misleading personal data at any stage of registration or verification

Breaches of this policy are treated seriously and will result in enforcement measures proportionate to the nature and severity of the violation. Depending on the circumstances, consequences may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or associated winnings, and reporting of the relevant account holder to competent authorities where required by law.

Each user registered on the platform is responsible for ensuring that all personal data provided is accurate, complete, and kept up to date at all times. Users must complete ID verification promptly upon request and respond without undue delay to any follow-up requests for additional documentation. All payment methods used on the platform must be owned by the registered account holder, and the use of third-party financial instruments is not permitted. In the event that a user becomes aware of any suspicious activity on their account or involving another user, they are expected to report this to the platform’s support team without delay. Failure to cooperate with verification or document submission requests may result in restrictions being placed on the account.

Crickex upholds a consistent standard of fair play and transparency to protect users and maintain a secure and trustworthy environment for all account holders. These principles are embedded in every aspect of the platform’s compliance operations.

The guiding principles of this commitment include:

• Full compliance with applicable KYC and AML standards at all times
• Strict confidentiality and protection of personal data collected during ID verification
• Ongoing transaction monitoring to detect and address suspicious activity promptly
• Prevention of platform manipulation and unfair conduct across all user accounts
• Dedicated user support for queries related to account protection and safety procedures
• Shared responsibility between the platform and its users in maintaining a secure environment
• Equal application of compliance standards and security measures to all registered users, without exception