Rules and Regulations in Bangladesh

By registering an account or using any of the services available on this platform, you enter into a legally binding agreement with Crickex. These general terms apply to all users accessing the platform from Bangladesh and must be read carefully before use.

User Agreement and Eligibility

To use this platform, you must:

• Be at least 18 years of age
• Be a natural person with full legal capacity
• Not be a resident of any jurisdiction where online betting is prohibited
• Register with accurate and verifiable personal information

Corporate accounts or registrations made on behalf of third parties are not permitted. Each individual is allowed to hold only one active account. Duplicate account creation may result in suspension of all associated accounts and forfeiture of any pending bonuses.

Rights Reserved by the Platform

Crickex reserves the right to:

• Modify, update, or replace any part of these terms at any time
• Suspend or terminate access to the platform for any user who violates these rules
• Decline, cancel, or void any bet that is found to be in violation of general betting rules
• Withhold or adjust bonus payments where misuse is identified

Notice of material changes to these terms will be communicated through the platform. Continued use of the account and services following any update constitutes acceptance of the revised terms.

Principles of Proper Platform Use

Users are expected to interact with the platform in good faith and in accordance with these rules. The following conduct is strictly prohibited:

• Using automated software, bots, or scripts to interact with the platform
• Exploiting technical errors, glitches, or loopholes for financial gain
• Engaging in any form of collusion, match manipulation, or fraudulent activity
• Attempting to circumvent any security or verification measure

Content Protection

All content published on the platform, including odds, data, graphics, and text, is the intellectual property of Crickex or its licensed partners. Reproduction, redistribution, or commercial use of any platform content without prior written authorisation is prohibited.

Limitation of Liability

Crickex does not accept liability for losses arising from:

• Service interruptions caused by technical issues or maintenance
• Delays in the settlement of bets due to external data providers
• User error during the account registration or bet placement process

The platform’s liability is limited to the amount deposited and wagered by the user in relation to any specific dispute.

All bets placed on the platform are subject to the following rules. Users are advised to review these policies before participating in any betting event.

Eligibility to Place Bets

To be eligible to place a bet, you must:

• Hold a verified, active account in good standing
• Have sufficient funds in your account balance
• Be at least 18 years of age
• Not be subject to any self-exclusion or account restriction

Bet Acceptance and Placement

• All bets are accepted at the odds displayed at the time of confirmation
• A bet is only considered valid once a confirmation reference is issued by the system
• Bets placed on events that have already commenced may be voided at the platform’s discretion
• In the event of a technical failure during submission, the platform will rely on server-side records to determine whether a bet was accepted

Minimum and Maximum Bet Amounts

Betting limits vary depending on the sport, event type, and market selected. Applicable limits are displayed within the betting interface at the time of placement. The platform reserves the right to apply individual account limits based on historical betting behaviour or risk assessment.

Calculation of Winnings and Losses

• Winnings are calculated by multiplying the confirmed stake by the accepted odds
• Fractional and decimal odds formats are supported and displayed based on user preference settings
• In cases of void bets, the original stake is returned to the account balance
• Where an event result is disputed or subject to official review, settlement may be delayed pending confirmation from the relevant governing body

Betting Restrictions

The platform may restrict or limit specific markets, account types, or betting events based on:

• Regulatory requirements applicable in Bangladesh
• Risk management protocols
• Identification of irregular or suspicious betting patterns

Cancellation Policy

• Bets cannot be cancelled or amended once confirmed by the system
• Exceptions apply only in cases of manifest errors in odds, which will be reviewed individually
• Any bet placed on a cancelled or postponed event, where the event does not resume within the specified timeframe, will be voided and the stake returned

All financial transactions on the platform are governed by the following rules. Users must comply with these requirements to ensure uninterrupted access to deposit and withdrawal services.

General Account Funding Rules

• Only the registered account holder may fund or withdraw from the account
• Funds must originate from a payment source registered in the account holder’s name
• Third-party deposits are not permitted and may result in account suspension
• Account balances may not be transferred between users

Available Payment Methods

The following payment methods are available for users in Bangladesh:

Available methods, transaction limits, and applicable fees are displayed within the cashier section of the platform. Limits and supported methods are subject to change.

Transaction Processing and Timeframes

• Deposits are generally credited to the account balance within a few minutes of confirmation
• Withdrawal requests are processed within 24 to 72 hours, subject to verification status
• Delays may occur during peak periods or where additional identity verification is required
• Cryptocurrency transactions are subject to network confirmation times, which are beyond the platform’s control

Identity Verification and KYC Requirements

As part of the platform’s Know Your Customer (KYC) obligations, users may be required to submit the following documentation before withdrawals are processed:

• Government-issued photo identification (National ID card or passport)
• Proof of address (utility bill or bank statement, dated within 3 months)
• Proof of payment method ownership (screenshot or statement)

Failure to complete the verification process may result in withdrawal delays or account restrictions. Verified accounts benefit from faster processing times.

Transaction Restrictions

• The platform does not accept funds associated with illegal activities
• Transactions that trigger AML thresholds will be subject to enhanced review
• The platform reserves the right to request source of funds documentation for large transactions

Cancellation of Transactions

• Pending deposit transactions that have not yet been credited may be cancelled upon request through customer support
• Withdrawal requests that have not yet been processed can be reversed through the account panel
• Once a withdrawal has been dispatched, it cannot be recalled

Crickex is committed to supporting a safe and controlled betting environment for all users. Gambling should remain a form of entertainment and must not be pursued as a source of income or as a means to recover previous losses.

Self-Assessment

Users are encouraged to regularly assess their gambling behaviour. Signs that may indicate a problem include:

• Spending more than you can afford to lose
• Placing bets to recover previous losses
• Neglecting personal, professional, or financial responsibilities due to betting
• Feeling distressed or anxious when unable to place a bet

Available Control Tools

The platform provides the following tools to help users manage their betting activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount that can be deposited into your account
• Loss Limits: Restrict the total amount you are permitted to lose over a defined period
• Session Time Limits: Control the duration of each betting session
• Self-Exclusion: Temporarily or permanently restrict access to your account upon request
• Reality Checks: Periodic notifications to inform you of time spent on the platform

To activate any of these tools, contact the support team or navigate to the responsible gambling section of your account settings.

Self-Exclusion

Users who wish to take a break from gambling may request a self-exclusion period of:

• 30 days
• 90 days
• 6 months
• Permanent exclusion

During a self-exclusion period, account access is restricted and promotional communications are suspended. Requests for early reinstatement during a self-exclusion period will not be accepted.

Support Resources

If you or someone you know is experiencing gambling-related difficulties, the following organisations offer confidential support:

• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org

These services are independent of the platform and are available free of charge.

Crickex maintains strict compliance with international anti-money laundering (AML) standards and takes all reasonable steps to prevent the use of the platform for financial crime, including money laundering and the financing of terrorism.

Legal Obligations

The platform operates under AML obligations that require:

• Verification of user identity prior to processing financial transactions
• Monitoring of transactions for unusual or suspicious patterns
• Reporting of suspicious activity to relevant authorities where legally required
• Maintenance of records in accordance with applicable data retention requirements

Know Your Customer (KYC) Procedures

All users are subject to KYC verification. The process includes:

1. Submission of a valid, government-issued photo ID
2. Proof of residential address
3. Confirmation of the payment method used for deposits
4. For high-value accounts: source of funds or source of wealth documentation

Verification may be requested at registration, prior to first withdrawal, or at any point during the account’s activity based on transaction thresholds or risk indicators.

Transaction Monitoring

The platform employs automated and manual transaction monitoring systems designed to:

• Identify large or structurally irregular transactions
• Detect rapid cycling of funds through deposit and withdrawal activity
• Flag patterns inconsistent with the account holder’s stated profile

Suspicious Activity Detection

Activities that may trigger a review include but are not limited to:

• Depositing large sums with minimal betting activity followed by withdrawal requests
• Use of multiple payment methods that cannot be verified
• Inconsistencies between stated personal information and submitted documentation
• Transactions linked to high-risk jurisdictions or flagged financial networks

Consequences of Policy Violations

Users found to be in breach of AML policies may be subject to:

• Temporary or permanent account suspension
• Freezing of account balances pending investigation
• Forfeiture of funds determined to be linked to prohibited activity
• Reporting to relevant law enforcement or regulatory authorities

The platform cooperates fully with lawful requests from financial intelligence units and regulatory bodies.

Crickex is committed to protecting the personal data of all users in accordance with applicable data protection laws. This section explains what data is collected, how it is used, and the rights available to you as a user.

Personal Data Collected

The platform collects the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government ID details
• Contact Data: Email address, phone number, and residential address
• Financial Data: Payment method details, transaction history, and account balances
• Usage Data: Betting activity, session logs, device identifiers, and IP addresses
• Verification Data: Copies of identification documents submitted during KYC

How Your Data Is Used

Collected data is used for the following purposes:

• Processing account registration and verifying user identity
• Managing and settling bets, bonuses, and account transactions
• Complying with legal and regulatory obligations, including AML requirements
• Detecting and preventing fraudulent or abusive account activity
• Sending service-related communications, including transaction receipts and security alerts
• Improving platform performance and user experience based on aggregated usage analysis

Personal data is not sold to third parties. Data may be shared with licensed service providers, payment processors, and regulatory authorities where legally required.

User Rights

As a user, you hold the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data held on your account
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data, subject to legal retention obligations
• Right to Restriction: Request that processing of your data be limited under certain conditions
• Right to Object: Object to data processing carried out on the basis of legitimate interest
• Right to Portability: Request transfer of your data in a structured, machine-readable format

Requests related to personal data rights can be submitted through the platform’s official support channel. Responses will be provided within the timeframe required by applicable law.

Data Retention

Personal data is retained for as long as the account remains active and for a minimum period following account closure, as required by financial and regulatory record-keeping obligations.

Crickex applies a comprehensive range of technical and organisational security measures to protect the platform, user accounts, and all financial transactions from unauthorised access, data breaches, and fraudulent activity.

Data Encryption

• All data transmitted between users and the platform is protected using Transport Layer Security (TLS) encryption
• Sensitive financial and personal data is encrypted at rest using industry-standard protocols
• Payment data is handled in compliance with applicable payment security standards to prevent interception or misuse

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. When activated:

• A unique verification code is required in addition to the account password during login
• Any attempt to access the account from an unrecognised device triggers a secondary verification step
• Changes to sensitive account settings, such as withdrawal details, require additional confirmation

Continuous Activity Monitoring

The platform operates round-the-clock monitoring systems that:

• Track login attempts and flag access from unusual locations or devices
• Detect and block automated or scripted access attempts
• Identify patterns indicative of account takeover or credential misuse
• Alert the security team to abnormal transaction behaviour in real time

Organisational Security Measures

Beyond technical infrastructure, the platform maintains the following organisational controls:

• Access to user data is restricted to authorised personnel on a need-to-know basis
• All staff with access to sensitive data undergo regular security training
• Incident response procedures are in place to manage and contain data security events promptly
• Third-party vendors with access to platform data are subject to security assessments before engagement

User Responsibilities

Users also carry a responsibility for the security of their own accounts. You are advised to:

• Use a strong, unique password for your account and avoid sharing it
• Log out of your account after each session, particularly on shared devices
• Report any suspicious account activity to the support team immediately
• Avoid accessing the platform over unsecured or public Wi-Fi networks