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Privacy Policy

This Privacy Policy sets out how Crickex collects, processes, protects, discloses, and destroys the personal data of its users. All personal information handled by Crickex is governed by this document, which reflects the platform’s commitment to responsible and transparent data management. The collection and use of personal data is carried out strictly on the basis of user consent, in accordance with applicable laws and regulations. Users are encouraged to read this policy carefully before accessing or using any services provided by the platform. By continuing to use Crickex, users acknowledge that they have reviewed and understood the terms described in this document.

Personal Data Collection and Protection

Crickex collects and processes personal information to deliver its services responsibly and in compliance with applicable laws in Bangladesh.

What Personal Data Is Collected

The following categories of personal data may be collected during registration, account use, or platform interaction:

  • Full name and date of birth
  • Residential address and contact details (phone number, email address)
  • Government-issued identification documents
  • Financial information, including payment account details and transaction records
  • Device information, IP address, and browsing behaviour on the platform
  • Communication records between the user and Crickex support

Purpose of Data Collection

Personal data is collected for the following purposes:

  • Verifying user identity and confirming eligibility to use the platform
  • Processing deposits, withdrawals, and other financial transactions
  • Complying with legal obligations under Bangladesh law, including anti-money laundering and responsible gambling requirements
  • Detecting and preventing fraud, unauthorised access, and other security threats
  • Maintaining accurate account records and providing customer support

Data Protection Measures

Crickex applies both technical and organisational measures to safeguard all personal information:

  • Data is stored on secured servers with restricted access controls
  • Encryption protocols are used during data transmission
  • Internal access to personal data is limited to authorised personnel only
  • Regular security assessments are conducted to identify and address vulnerabilities

User Rights

Users have the right to:

  • Access the personal data held about them
  • Request correction of inaccurate or outdated information
  • Request deletion of personal data, subject to legal retention obligations
  • Withdraw consent for specific data processing activities where applicable

All requests related to personal data rights may be submitted through the official support channels of the platform. Crickex is committed to handling such requests in a timely and transparent manner, consistent with the legal framework applicable in Bangladesh.

How Collected Information Is Used

Crickex uses the personal information collected from users for clearly defined and lawful purposes. All processing activities are carried out transparently and in accordance with the applicable legal framework.

Account Services

  • Creating, managing, and maintaining user accounts
  • Verifying user identity in compliance with Know Your Customer (KYC) requirements
  • Responding to account-related enquiries and support requests

Transaction Processing

  • Facilitating deposits, withdrawals, and bet settlements
  • Monitoring transactions for fraud prevention and financial security
  • Maintaining accurate financial records as required by applicable regulations

Service Improvement and Analytics

  • Analysing platform usage patterns to improve functionality and user experience
  • Identifying and resolving technical issues
  • Conducting internal reporting and performance assessments

Marketing and Communications

  • Sending promotional offers, platform updates, and service notifications where the user has provided consent
  • Personalising content and recommendations based on user preferences and activity
  • Users may opt out of marketing communications at any time through account settings or by contacting support

Regulatory Compliance

  • Fulfilling obligations under applicable Bangladesh laws and regulations
  • Cooperating with authorised regulatory bodies, law enforcement agencies, or financial institutions when legally required
  • Retaining records for the duration mandated by law

All data processing activities are grounded in lawful bases, including user consent, contractual necessity, and compliance with legal obligations. Personal information is never processed in a manner that contradicts the purposes stated in this policy.

Accessing and Managing Your Personal Information

Crickex provides users with the means to access, review, and manage the personal data associated with their accounts.

Accessing Personal Data

Users may request a summary of the personal information held by Crickex at any time. Such requests should be submitted through the official customer support channels. The platform will respond within a reasonable timeframe, consistent with applicable legal requirements.

Correcting Personal Data

If a user identifies inaccurate or outdated information in their account, they may:

  • Update certain details directly through their account settings
  • Submit a formal correction request to the support team with supporting documentation where required

Crickex will process correction requests promptly and update records accordingly.

Requesting Deletion of Personal Data

Users may request the deletion of their personal data under the following conditions:

  • The data is no longer required for the purposes for which it was collected
  • The user withdraws consent and no overriding legal basis for retention exists
  • The data has been processed unlawfully

Please note that certain data may be retained beyond a deletion request where Crickex is subject to a legal obligation to do so, such as financial record-keeping requirements under Bangladesh law.

Consent to Security and Payment Processing

By registering and using the platform, users consent to the following:

  • Security verification checks, including identity and document verification processes
  • The processing of payment data by authorised third-party payment service providers for the purpose of completing financial transactions

These measures are in place to protect both the user and the integrity of the platform.

Protection of Minors

Crickex operates exclusively as an adult platform. All users must be at least 18 years of age to register and access any services offered.

Age Restriction Policy

  • The platform does not knowingly collect or process personal data from individuals under the age of 18
  • Users are required to confirm their age during the registration process
  • Age verification may be conducted as part of the standard Know Your Customer (KYC) process, requiring the submission of valid identification documents

Limitations on Age Verification

Crickex acknowledges that it cannot independently verify a user’s age without the submission of appropriate identity documents. Users who provide false information regarding their age do so in violation of the platform’s Terms and Conditions.

Parental or Guardian Requests

If a parent or legal guardian has reason to believe that a minor has registered on the platform and their personal data has been collected, they may:

  • Contact the Crickex support team with supporting identification
  • Request the immediate deletion of the minor’s personal data and closure of the associated account

Crickex will act on such requests without undue delay and will permanently delete all personal information associated with the minor’s account upon verification of the request.

Cross-Border Transfer of Personal Data

Crickex operates through a network of service providers and business partners that may be located in countries other than Bangladesh. As a result, personal data collected through the platform may be transferred to, stored in, or processed in jurisdictions outside of Bangladesh.

Scope of International Transfers

  • Personal data may be processed in countries where Crickex partners, technology providers, or service operators are based
  • Such transfers occur solely for the purposes outlined in this Privacy Policy, including account management, transaction processing, and regulatory compliance

User Consent to International Transfers

By accessing and using the platform, users provide their explicit consent to the international transfer of their personal data as described in this section. Users who do not consent to such transfers should discontinue use of the platform.

Data Confidentiality Across Borders

Crickex takes steps to ensure that all partners involved in cross-border data processing are bound by confidentiality obligations and appropriate data protection standards. Contractual arrangements with third parties include provisions requiring the protection of personal information in a manner consistent with this policy.

The platform does not transfer personal data to international partners for purposes beyond those stated in this document, and does not permit partners to use such data for their own unrelated commercial activities.

Cookies and Tracking Technologies

Crickex uses cookies and similar tracking technologies to enhance the functionality of its online platform and to improve the overall experience for users.

What Are Cookies

Cookies are small text files placed on a user’s device when they visit a website. These files allow the platform to recognise the device on subsequent visits and store certain preferences or session information.

How Cookies Are Used

Crickex uses cookies for the following purposes:

  • Statistical analysis: Collecting anonymised data on platform usage, including page visits, session duration, and navigation patterns
  • Behavioural analysis: Monitoring user interactions to identify areas for service improvement
  • Personalisation: Storing user preferences, language settings, and account-related configurations to deliver a more relevant experience
  • Platform improvement: Gathering technical performance data to identify and resolve operational issues

Cookie Retention

Cookies placed by the platform are retained for a period of up to 12 months, after which they are automatically deleted or refreshed upon the next site visit.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Please be aware that disabling certain cookies may limit access to some features of the platform or affect its overall performance.

By continuing to use the platform, users consent to the use of cookies as described in this section.

Acceptance of This Privacy Policy

By accessing or using any part of the Crickex platform, users confirm that they have read, understood, and fully accepted the terms set out in this Privacy Policy.

Binding Nature of Acceptance

  • Use of the platform, including registration, login, or any interaction with its features, constitutes full and unconditional acceptance of this policy
  • Acceptance applies to all users regardless of the device, browser, or access method used

Prevailing Version

  • The version of the Privacy Policy currently published on the platform is the version in effect and supersedes all prior versions
  • In the event of any inconsistency between a previously published version and the current version, the current version shall prevail

Policy Updates

Crickex reserves the right to amend this Privacy Policy at any time. Users will be notified of significant changes through appropriate means, such as a notice on the platform or communication to the registered email address. Continued use of the platform following the publication of any amendments constitutes acceptance of the revised policy.

Users who do not agree with the terms of the current Privacy Policy should discontinue use of the platform and may contact the support team to request account closure and data deletion, subject to applicable legal retention obligations.

Sharing Personal Data with Third Parties

Crickex may share personal information with third parties under specific and limited circumstances. All such sharing is carried out in accordance with this Privacy Policy and applicable legal requirements.

Circumstances for Sharing Personal Data

Personal data may be disclosed to third parties in the following situations:

  • Legal obligations: When required by law, court order, or instruction from a competent regulatory or government authority in Bangladesh or another applicable jurisdiction
  • Dispute resolution: When necessary to investigate, prevent, or resolve disputes, fraud, or security incidents involving the platform or its users
  • Contractual arrangements: When third-party service providers require access to user data in order to deliver services on behalf of the platform, such as payment processing, identity verification, or technical support

Third-Party Identities

Where third-party partners are listed on the platform, users may refer to those listings for further information. Where a specific partner is not publicly listed, Crickex will inform users of the purpose and scope of the data sharing prior to or at the time of sharing, where reasonably practicable.

Consent to Third-Party Sharing

By registering and using the platform, users consent to the sharing of their personal data with third parties for the purposes described in this section. Users who do not consent to such sharing should refrain from using the platform.

All third parties who receive personal data from Crickex are required to handle that information in a confidential and secure manner, consistent with the standards set out in this policy.

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